Current as at April 2009

DeMar will happily return or exchange goods providing a valid receipt is presented.

Return/Exchange of Faulty Goods

Faulty or Damaged Goods Under Warranties
If the goods are being returned because they fail to comply with legal or manufacturer’s warranties, DeMar will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product.

Back to Top

Return/Exchange of Non Faulty Goods

With A Receipt
• DeMar can provide a refund within seven days of purchase
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts must be valid and intact

All refunds will be provided back in the original tender. Debit and credit card refunds must be processed back onto the original card.
 
Without A Receipt
• A valid receipt must be presented for returned or exchanged products.

Trade Account Returns / Exchanges
DeMar account customers need to provide the original invoice in store for returned or exchanged products. A credit note will then be issued against the current account.

Exceptions
Regrettably, DeMar cannot offer a refund or exchange on the following items: 

• Tinted paint

• Any product/s specifically machined to size at your request
• Toilet Seats (if packaging has been opened)
• Custom made products

• Non-stocked products specifically ordered at your request

Back to Top

                Terms of Use                    Privacy Policy                   Refunds                   Join our Team                    Contact Us